Allowances expire monthlyYour monthly build plates expire at the end of each billing period and do not roll over. Capacity is a month of machine time, and an unused month cannot be stored — keeping it available to current-month members is what makes the production targets achievable.
Overage is approved firstNothing prints on an unapproved overage. You see the figure and say yes or no.
Turnaround starts after approvalThe clock begins when your file passes validation and any overage is approved — not when the email arrives. Targets, unless a written agreement says otherwise.
Our failures are oursA print that fails because of our workmanship is re-run and does not touch your allowance. A failure caused by a defective supplied file may consume the material and time it used, and we say so before you approve.
File work is not includedExcept the one hour a month on Priority and Dedicated. Inspection is always free; repairs start at $15; anything larger is quoted first.
Pickup included, shipping at costCollect in Decatur at no charge, or we ship at actual cost plus a $6 handling fee.
Cancel under the published termsMemberships bill monthly in advance and renew until you cancel. Cancel any time from your account; the period you have paid for runs to its end.
Where you stand if it goes wrong
- We fix our mistakesWrong item, wrong placement, a defect in our work — tell us within 7 days of receiving it and we reprint or refund that portion. Garments you supply yourself are printed at your risk: we replace our ink and labour, not your blanks.
- First-article approval on runsAvailable for production runs. When it is included in your quote, quantity production begins only after you approve the first part.
- Change your mind before we startCancel any time before production begins and your deposit comes back, less anything already committed.
Custom work is made to order, so it is not returnable for a change of mind — the full terms are here, in plain English.